Delivery
We deliver products across Ukraine using the «Nova Poshta» service. The order is dispatched within 1-4 days from the date of order placement, subject to product availability. If you place an order over the weekend, we will dispatch it on Monday. Currently, orders are sent only within Ukraine. Please note that the delivery service does not deliver to conflict zones or occupied territories. You can receive your order at the nearest «Nova Poshta» branch or parcel locker, or opt for courier delivery to a convenient address. Delivery costs are paid by the customer according to the rates of the «Nova Poshta» logistics service.
Delivery cost
The delivery cost across Ukraine is according to the «Nova Poshta» rates.Free delivery to a branch or parcel locker within Ukraine is available for orders starting from €50, provided full payment is made. Please note that the delivery service starts from the moment the order is placed and dispatched by the seller. If the order is canceled after dispatch, postal expenses are non-refundable.
Receiving the goods
When receiving goods at a postal branch or via courier delivery, inspect the items for defects and check that you have received the correct products. If you notice any defect during inspection or there is a mistake in the products, you have the right to refuse the item immediately and fill out a claim form indicating the issues found. If contamination or damage is discovered after receiving the item, the return may be refused.